Chile Tourism: Home > Who we are > Privacy Policy

PRIVACY POLICY



ChileTourism value you and respect your privacy. We collect information to support our relationship with you only for the satisfaction of your request of travel services.

ChileTourism ensures that any and all information submitted to our agency will not be forwarded, transferred, submitted or sold to any other person or agency. All correspondence and documentation are to be deemed private and confidential and will be kept so.

We may disclose some information to representatives and trusted service providers that work with us and assist us for the only purpose to provide services of customer orders (airlines, hotels, land transportation and other local providers).

These third parties are not allowed to use this information for any purpose except fulfilling your travel program requests.

What information does ChileTourism collect and why?
We collect information you provide when you place a form-request, send a gift-card, send us an e-mail or call us. This information may include the following:

  • Your name: for booking services.
  • Your mailing address: To send documents related with your travel if necessary.

  • Your e-mail address: As the best way to inform you about your travel program.
  • Your phone number: To inform you something urgent of your travel program.

We can also collect information you submit about other people; for example, the name and address (e-mail and postal) of other people traveling with you or recommended by you. We only use information you submit in order to deliver information, or services specifically requested by you.

What are cookies and how does ChileTourism.net use them?
A cookie is a small file that can be stored on your computer’s hard drive. We use cookies to provide features only for the purpose of make easy to navigate in our site and select Tours to include in your request. If you choose to set your browser to reject cookies, we will not be able to make easier for you to send your request to us.

How will I know when ChileTourism changes its privacy policy?
Our privacy policy is regularly reviewed to make sure we continue to serve the privacy interests of our customers. If our information practices change materially, we will post the policy changes on the privacy page of this website to notify you of these changes.

How do I contact ChileTourism if I still have questions?
You may contact to our General Manager Ms. Rosario Chahud at mlaura@chiletourism.net. We will reply promptly to every message we receive to respond directly to your questions or comments. We may also file your comments and share them with our customer care team to improve our service in the future. Your personal information will only be shared with third parties in the event that we need to follow up with specific order-related questions or comments; the third parties will not use your information for any other purposes.

 

Please let us know your comments chile@chiletourism.net
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